Doc Auto Spa LLC ("we," "us," or "our") operates the website at docautospa.com (the "Site") and provides mobile car detailing and ceramic coating services in Burbank and the surrounding Los Angeles area. This Privacy Policy explains what information we collect, how we use it, and the choices you have. We keep it plain and short on purpose.
Information we collect
Information you give us. When you fill out the quote or contact form, we collect the information you enter: your name, phone number, vehicle (year, make, model), the service you are interested in, your city or area, and any message you send. If you contact us by phone, text, or email, we keep a record of that conversation.
Information collected automatically. Like most websites, our Site collects basic technical information through our hosting and analytics providers, such as your device type, browser,approximate region, and the pages you visit. Our analytics tool is privacy-friendly and does not use cookies to track you across other websites. We do not use Google Analytics, advertising pixels, or other cross-site trackers.
We do not collect payment card details on the Site, and we do not ask for sensitive information like your Social Security number.
How we use your information
We use the information you provide to:
- Respond to your quote request and contact you about your vehicle;
- Schedule, provide, and follow up on services;
- Send you appointment details and, if you ask, a link to leave a review;
- Improve the Site and understand which pages are useful.
How we share your information
We do not sell or rent your personal information to anyone. We share it only with the service providers that help us run the business, and only so they can perform work for us:
- Our customer relationship tool: where your inquiry is stored so we can follow up with you;
- Our website host: hosting and privacy-friendly analytics for the Site;
- Google: the Site loads fonts from Google, which may receive your IP address as part of that request.
We may also disclose information if required by law, or to protect our rights, safety, or property.
Communications, calls, and texts
If you give us your phone number, the owner may contact you directly by phone, text, or email about your request. These are personal, one-to-one messages from us; we do not use automated texting or robocalls. You can opt out at any time by telling us to stop, or by replying STOP to a text. Standard message and data rates from your carrier may apply.
Cookies and analytics
Our analytics provider is cookieless. We do not use advertising cookies or sell your browsing data. If we add other analytics in the future, we will update this policy. Because we do not track you across other sites, our Site does not respond differently to browser "Do Not Track" signals.
How long we keep your information
We keep your inquiry and service records for as long as needed to serve you and for reasonable business and legal purposes, then delete or anonymize them. You can ask us to delete your information (see below).
Your choices and California privacy rights
You can ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you. To make a request, email docautospa@gmail.com or call (747) 206-8370. We will not discriminate against you for exercising these rights.
California residents: we do notsell or "share" (for cross-context behavioral advertising) your personal information as those terms are defined under California law.
Security
We use reasonable measures to protect your information. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.
Children
The Site is meant for adults and is not directed to children under 16. We do not knowingly collect information from children.
Changes to this policy
If we update this policy, we will post the new version here with a new effective date. Please check back from time to time.
Contact us
Doc Auto Spa LLC
Based in Burbank, CA
Email: docautospa@gmail.com
Phone: (747) 206-8370